Smart Solutions
We believe in delivering smart, innovative, and result-driven solutions that empower businesses to grow, optimize, and succeed.
Global Contact Centre / Customer Care Solutions (Focus: Global Partners)
Dirrheimer operates a world-class Contact Centre providing multilingual and 24/7 customer engagement services for global clients, ensuring their customers receive exceptional support and a positive brand experience.
Services Offered
1. Inbound & Outbound Services:
Handling customer support, technical assistance, order processing, and lead generation.
2. Multi-Channel Support:
Expertise across voice, email, chat, and social media platforms.
3. Technical Helpdesk:
Providing specialized Level 1 and Level 2 technical support for software and hardware products.
4. Quality Assurance & Training:
Dedicated teams focused on maintaining high service standards and agent proficiency.
24/7 Customer Support
Dirrheimer Consulting Private Limited offers 24/7 customer support to ensure our clients get timely assistance whenever they need it. Whether it's resolving queries, providing strategic guidance, or addressing urgent business challenges, our dedicated team is always available to support your business round the clock.
Dirrheimer Global Real Estate: Connecting Assets with Opportunity
Dirrheimer Global Real Estate operates as a premium consulting and sales brokerage, specializing in the international sale, acquisition, and strategic advisory of high-value real estate assets. We bridge the gap between global investors, developers, and property owners, delivering seamless cross-border transactions powered by in-depth market intelligence and local legal expertise.
Comprehensive Service Offerings
1. Customer Support & Service Excellence
We handle all aspects of customer interaction, focusing on resolution speed and customer satisfaction (CSAT).
• Inbound Call Handling:
Managing inquiries, product/service information, scheduling, and general customer service.
• Email & Chat Support:
Providing efficient, documented, and real-time support across digital channels, ensuring consistency across all touchpoints.
• Technical Helpdesk:
Providing Level 1 and Level 2 technical troubleshooting for software, hardware, and digital product users globally.
• Multilingual Capabilities:
Access to agents proficient in multiple international languages to serve a diverse global client base.
2. Sales & Revenue Generation Support
Our services extend beyond traditional support to actively contribute to our partners' sales funnel.
• Outbound Lead Qualification:
Nurturing and qualifying marketing leads before handing them off to the client's sales team.
• Order Taking & Processing:
Secure and efficient processing of sales orders, subscriptions, and payment handling.
• Appointment Setting:
Managing calendars and scheduling meetings for B2B sales teams in various territories.
3. Quality Assurance & Workforce Management
Maintaining high operational standards is central to our service delivery.
• 24/7/365 Operations:
Seamless coverage across all global time zones to ensure continuous service availability.
• Robust Training & Auditing:
Comprehensive agent training programs focused on product knowledge and soft skills, coupled with rigorous call/interaction auditing and quality scoring.
• Performance Metrics:
Focus on key performance indicators (KPIs) relevant to global BPO standards, including Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores.
